Help

If you are having problems using our site, it is usually because you have disabled pop up windows, disabled JavaScript or disabled Java.

To upgrade to the recommended browser Get Firefox!

To enable JavaScript, you can refer to our JavaScript help page for assistance.

To upgrade your Java go to www.java.com .

To turn off your pop up window blocker click on the corresponding pop up window blocker that you have installed.

To illustrate our point that most errors occur because your machine is not configured to allow for the most up-to-date features of this site, we have shared our most frequently asked questions. These questions are sent to us via our customer feedback button. The feedback form is specially configured to determine what browser you and using and its version. Following each question is an explanation of how we can tell what is wrong.

Frequently Asked Questions

As of June 2005 these questions are extremely old!

Name: Tania Customer

Java: true
Screen Width: 800
Screen Depth: 16
Browser Version: Microsoft Internet Explorer

Customers Feedback....
I am having problems with enlarging thumb nails so I am unable to purchase

RADDRESS - 152.163.201.67 BROWSER - Mozilla/2.0 (compatible; MSIE 3.0; AOL 3.0; Windows 95) REMOTE HOST spider-tq052.proxy.aol.com

^^This Customer is using Netscape 2.0 - A browser that is over 3 years old. They are also using Internet Explore 3.0 and a version of AOL that does not support javascript.

 

Name: laura

Java:
Screen Width:
Screen Depth:
Browser Version:

Customers Feedback....
the preview feature does not work on 4017 thank you

RADDRESS - 207.60.61.177 BROWSER - Mozilla/2.0 (compatible; MSIE 3.02; Windows 95) REMOTE HOST p176.tc1.state.ma.tiac.com

^^This Customer is using Netscape 2.0 - A browser that is over 3 years old. They are also using Internet Explore 3.02 Neither support javascript..

Name: Robert Customer:

Java: true
Screen Width: 800
Screen Depth: 16
Browser Version: Microsoft Internet Explorer

Customers Feedback....
I can't get my system to preview the pics..

Rob

RADDRESS - 152.163.207.77 BROWSER - Mozilla/4.0 (compatible; MSIE 4.01; AOL 3.0; Windows 98) REMOTE HOST spider-tn072.proxy.aol.com

In this case, the customer has upgraded browsers but has the old version of AOL. He was advised to upgrade to AOL 4.0 and his problems went away.

Name: Stacy

Java:
Screen Width:
Screen Depth:
Browser Version:

Customers Feedback....
The preview function is not working.

RADDRESS - 204.232.51.2 BROWSER - Mozilla/2.0 (compatible; MSIE 3.02; Update a; Windows 95) REMOTE HOST mezzullo.com

^^This Customer is using Netscape 2.0 - A browser that is over 3 years old. They are also using Internet Explore 3.02 Neither support javascript..

So, basically, the Frequently asked questions boil down to one. If you upgrade to the latest versions of your browsers and AOL you will be able to utilize this site, and will be able to enjoy many more sites on the net as well.

 

 

 

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